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From the Queen’s Speech to the next election: what now for the government’s agenda?
From the Queen’s Speech to the next election: what now for the Government’s agenda?

Archive for the ‘Communications’ Category

Natasha Egan-Sjodin wins Mark of Excellence at the CIPR Awards 2022

We are extremely proud of WA’s Natasha Egan-Sjodin for winning the Mark of Excellence award in the Outstanding Young Communicator of the Year category, at last night’s CIPR 2022 awards ceremony.

 

 

The highly regarded award commends the outstanding work of young professionals in the industry who are making a valuable contribution to the organisations they work for and show considerable promise in their future career.

Natasha’s triumph is recognition of her many work-related achievements, hard-fought campaign wins, and her contributions to the wider industry – a well-deserved win!

We thoroughly enjoyed the evening celebrating excellence in the UK’s PR industry and offer our congratulations to all the winners.

 

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What’s in an image?

So, what’s in an an image? Well, quite a lot actually, as they say that you make a decision based on emotion first, then the facts. Not what our research team at WA like to hear, but as human beings, we do often make judgements based on our instincts first.

Today we are bombarded by imagery on a grand scale. Like it or not, we are the Instagram generation being constantly fed powerful images that reflect our life around us and informs our view on the world. With so much ‘visual noise’ imagery can become meaningless, superficial, bland, and quite frankly ‘safe’.

The image needs to work harder for us.

One of our key roles at WA Creative is to find ways to connect and make the message land with the key audience with the right tone. Even with the most in-depth research and a water-tight strategy they won’t have the desired effect if the images chosen aren’t adding relevance, authenticity and emotional ways to connect with the audience.

The American Alfred Stieglitz, one of the most significant contributors to the history of photography once said that “In photography there is a reality so subtle that it becomes more real than reality.” Good photography is an art of observation. Great imagery gives meaning to the subject matter and finds something interesting in the ordinary every day.

Whether it’s a piece of literature or a brand identity, you have small window to convey the sentiment and companies’ values – framing them with a clear visual representation. From the original innovators to modern day designer, the same theory applies to making an impact – choosing the right image is vital in making the work sing.

Now we have to be realistic – budgets and time constraints means images need to be chosen at pace. Gone are the days when every project involved a bespoke photoshoot. Enter stage left – the powerful stock photo library.

We need to ask ourselves are we really that satisfied with what there is to offer out there? Many company brand guidelines that we come across contain image sections that diligently attempt to capture the brand in a unique way but often fails on its application, leading to bland, meaningless support imagery that neither gives those companies clearwater nor conveys their messages in meaningful ways.

For these reasons we’re always pushing ourselves further to ensure that imagery chosen is always relevant and speaks with as genuine a voice as possible. Using stock is often the easier route and we accept it for all its faults, but it still needs a good eye to choose the good from the bad, a relentless attitude to sourcing appropriate images and rigour in its application. We push our clients to be brave and consider imagery that works as hard as possible – to be emotive, surprising and most of all be authentic.

Please contact us if you wish to explore how we can help support you on getting the most out of imagery and finding better ways to connect with your audience.

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Santa sees Red

St Nicholas traditionally was always portrayed as a mythical character dressed in dark green and was more likely to be seen wandering aimlessly around a forest setting with firewood in his arms than presents. So, when did he change into his famous red coat, with a welcoming glow, and become the universally recognised image we know so well today?

Many people still believe that Coke is responsible for inventing his persona, dressing him in their trademark red and white colours to push their own brand marketing strategies in 1930s America. The reality is Coke didn’t create the famous Santa Claus image but nevertheless took full advantage of the colour red being aligned with their own.

Santa Claus in his many forms, has been a prominent figure of Western folklore for centuries, inspired by numerous historical and mythical figures including the Christian Bishop “St Nicholas of Myra” – a monk living around 280AD in what is now Turkey.

The modern-day image of Father Christmas was popularised in Victorian times by poems and short stories. The cartoonist Thomas Nast did a huge amount to spread the modern characteristics of Santa in an 1863 issue of Harper’s Weekly, as part of a large illustration titled ‘A Christmas Furlough’. There are also numerous popular depictions of him wearing red with his large white beard in the 19th century including advertising campaigns for the US Confection Company’s Sugar Plums, as well as being featured on the cover of humour magazine Puck.

 

 

During 1931, Coca Cola commissioned a Swedish-American illustrator called Haddon Sundblom to create an oil painting of Santa Claus drinking a coke on Christmas Eve. Based on the Cement Clarke Moor poem, ‘Twas the Night Before Christmas’ published in 1822, he gave him a huge white beard, rosy cheeks and a fuller figure.

Though the Sundblom image of Santa wasn’t what the public was used to at the time, it quickly became an iconic image, replicated by writers, filmmakers, and artists throughout the world. People everywhere were keen to embrace this new idea of a playful, fun, and welcoming Father Christmas. With a little brand know-how, Coca-Cola was ableto associate itself with the joy of Christmas turning it into the definitive iconic Santa we know and love today.

Today, colour continues to be a vital aspect in the recognition of a company, along with your image, personality and the way you communicate with your customers it plays a huge role in how you are perceived. Brand engagement begins by creating something your customers feel compelled to connect and associate with.

Our skills lie in making the most of what you stand for and to make the most of your personality. Over the past few years, we have seen brands having the confidence to flex their colours to get behind movements such as LGBTQ or offer support to the likes of our NHS. It appears a simple thing, but colour can say such a lot about who you are.

Please contact Creative if you wish to explore how your own company or organisation can have more impact that’s not just for Christmas.

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COP26 – What you need to know

At the end of the first week of COP26, Naomi Harris gives her top three takeaways and looks ahead to what next week holds.

Corporate communications haven’t quite gone to plan

The comments by Shell CEO Ben van Beurden that investment in the technology necessary to transition to net zero could only be financed by oil and gas revenue led to questions about the viability of the Anglo-Dutch giant reaching its own 2050 target. Greta Thunberg walking out of a panel on carbon offsetting, arguing that it was just another method of ‘greenwash’ by business illustrated yet again what happens when the corporate world, which is moving – but more slowly than Greta would like – collides with activism. We look to see whether such risks are better managed over the next few days.

The UK (and the UN) are trying to create a drumbeat of announcements but not all the pledges are in tune

More than 130 of the 197 countries attending have so far pledged to reach net zero by 2050, but fewer than a third have pledged to phase out coal. You’d be forgiven for scratching your head and wondering how that circle will be squared. Carbon capture and storage is an option, but the technology and its take-up will have to move on leaps and bounds. Critics argue it won’t and so the net zero pledges of those clinging to coal aren’t worth the paper they are written on.

National political tensions are playing out on an international stage

The Indonesian president committed to halt and reverse deforestation within his country’s borders, but before he could enjoy the warm glow of international approval his environment and forestry minister backtracked by saying Indonesia ‘can’t promise what we can’t do’. The minister added that the country’s natural resources should be used to support development and zero deforestation by 2030 would be ‘unfair’.

Expect another week of wall-to-wall news coverage

The week ahead will touch on the role of innovation and transport in decarbonisation as well as what action needs to be taken across the world’s cities to keep us on track towards net zero.  Going beyond the headlines, WA is conducting primary research to understand what impact COP26 has had on how people engage with the climate debate, how they view business and what this could mean for how organisations choose to communicate.

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The secret to a great media interview: preparation

The biggest tip anyone can be given ahead of an upcoming media interview is prepare, prepare, prepare. No matter how well you know the topic, your business, or feel like you already know what you want to say during the interview, nothing overrides the essential need to prepare.

Know your key messages

Henry Kissinger once famously opened a press conference saying: ‘Does anyone have any questions for my answers?’ Kissinger clearly knew what messages he wanted to convey, and was ready to deliver his points regardless of the questions thrown at him.

When preparing for an interview, make sure you plan the three main points you want to get across. These key messages should be the answers you keep coming back to again and again during your interview.

To define these key messages, imagine you are reading the published article after your interview and the story includes only three or four sentences quoting you – what do you hope these sentences say? These are your key messages.

Make these messages sharp and know them inside out.

Anticipate the questions you’ll be asked

Even if you’re about to do a ‘friendly’ interview, take the time to think through the tough questions you’ll be asked – it’s better to think through these questions and practise how you want to respond, rather than be caught off guard during the interview.

Not only should you think through the easy and tough questions that might come your way on the interview topic itself, but you should also ask yourself what else the journalist could touch on.

What else is going on in your company? Are there any historical issues in your company that the journalist might bring up? What’s happening in the wider sector they might ask you to comment on? What are your competitors up to? What else is generally in the news today that they might ask your opinion on?

Now it’s time to practise

You now know the key messages you want to focus on during the interview. You have thought extensively about the questions that could come your way. Now it’s time to practise.

No matter how experienced you are at media interviews, take the time to rehearse and practise in advance with a communications adviser or experienced colleague.

Practise your answers to the easy questions to make sure you are succinctly communicating the story you want to tell – don’t assume you’ll get it right the first time because people usually don’t.

And then make sure you have a wide range of tougher questions thrown at you, so you become confident in how you will handle them, and comfortable with the message you’re giving.

 

Media interviews are an essential communication tool for organisations and business leaders – and learning how to handle them successfully is an acquired skill. Preparation and practise are essential, always. Make sure this time is protected in your diary ahead of a media interview to give yourself the best chance of success.

To find out more about WA’s media training workshops, contact Sarah Gullo.

 

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The year of opinions: corporate communications strategies post-pandemic

Despite prophesies of demise for many years, the sales of traditional newspapers continue to make a tentative recovery, helped almost certainly by a news agenda that shows no sign of slowing down, with crisis after crisis plaguing the worlds of both politics and business. Set against this turbulent backdrop, what does it mean to communicate well in 2021 and how can strategic communications support your wider objectives?

‘If it’s not Covid, it won’t make the cut’ was the oft-quoted refrain of 2020 when it came to the media landscape. For businesses who weren’t prepared to shoehorn their agenda to fit this brief, corporate communications teams were dealing with a real challenge – how to engage with the media amidst the toughest news cycle for a generation? This wasn’t just a question of news volume; news outlets the world over were forced to furlough staff, merge teams and make widespread redundancies as advertising revenues collapsed.

However, amongst widespread print media decline, national broadsheets weathered the storm remarkably well as businesses and consumers alike turned to traditional media for expert opinion and advice. 2020 saw the launch of Times Radio and a host of new broadsheet-led podcasts, as editors sought to make the most of the public’s desire for expert commentary. With the launch of GBNews on the horizon and broadsheet subscriptions continuing to soar, this need for hard-hitting opinion and insight that informs the national conversation isn’t set to disappear any time soon.

This means that for businesses looking to communicate effectively during this period of national recovery, there are a few points to consider:

Clarity – and brevity – of message is essential

Many leaders are clear in their own mind about what they want to say, but often struggle when forced to articulate key messages to external audiences. Even those that feel confident in their messages to clients and internal stakeholders are often left flummoxed when faced with communicating the same thing to a journalist. Too often, spokespeople become embroiled in sector language and forget the need for simplicity when communicating key asks or messages externally. The reading age of most national papers is around 12 – this means distilling complex issues into a few easy-to-read sentences should be a crucial part of any communications plan.

Add to the conversation

To be respected as an industry expert in the media, your industry knowledge should be front and center of any communications plan. It is not enough to repeat the same lines as your competitor or industry journalist; thought leadership should be about leading the conversation, not following it. If you are not saying anything new, it’s probably not worth saying at all.

Back up your message

Once you know that what you’re saying is new, you should be thinking about the strength of your position. This means backing up strong opinions with evidence and data, and using language that resonates – in today’s media landscape, opinion sells, but it still needs to be evidenced to be authoritative.

Actions speak louder than words

If the past few months have taught communication professionals anything, it’s how plans can go spectacularly wrong if not backed up with action. You can have the best strategy in the world, but if this is proven to be nothing more than words, the reputational damage can be immense.

Communicate with purpose

A clear, robust and insightful message is a great starting point when it comes to simple brand awareness, but if you want to be moving the dial on influencer opinion, you need to be clear in the objective for communicating in the first place. Is it brand awareness, is it sales, or do you have a policy or regulatory objective you are trying to achieve? Being able to articulate at the start will inform the rest of your communications strategy.

As strategic communications professionals, our approach to campaigns is always rooted in this key ask, and then we build bespoke programmes from there, using a blend of political, media and influencer engagement to achieve your goals.

If you want to find out more, feel free to get in touch.

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The Government’s messaging machine needs tuning if it’s to reconnect through recovery

This blog first appeared on the PRCA website.

When Boris Johnson was elected by a sweeping majority in 2019, his ability to connect with people beyond the Tory heartlands was critical to his success. His optimistic language and charismatic, if bumbling, communication style was able to gain cut through with the electorate. What no one could have predicted at the time, though, was the impending global pandemic and the communication challenges it would present alongside this.

With both an unprecedented health crisis and economic downturn, Johnson’s 2020 communication strategy quickly became a matter of life and death. However, a natural people pleaser, Johnson has found it difficult to communicate the often-difficult decisions needed through the pandemic, preferring Churchillian rhetoric over well-timed messages grounded in detailed knowledge of the facts.

U-turns and confusion

The Government’s communication approach throughout the pandemic has been marred by policy U-turns, confused messages and increasing backbench unrest – and trust in Boris has plummeted sharply as a result. YouGov research showed that just 32% of the public thinks the government is handling the coronavirus crisis well.

Equally, the support base garnered for Boris throughout the Brexit negotiations seems to be dwindling – recently published stats from thinktank BritainThinks shows that the number of ‘die-hard Brexiteers’ has dropped from 35% in February to 25% at the end of the year, while a YouGov survey showed that only 24% of the public thought Boris was handling Brexit well as 2020 drew to a close.

Is the government out of step on issues the public care about?

Already in 2021, lockdown fatigue and mistrust in government messaging is seeing adherence to coronavirus restrictions falling away. So, as the government looks beyond the pandemic, clear messaging around the issues the public and businesses care about will be critical – both for the recovery of the country, and the reputation of the government.

For this to work, there must first be understanding of what these priority issues are. WA’s recent report, which polled MPs, businesses and members of the general public, found a government that may find itself out of step.  For instance, levelling-up – the much-vaunted flagship priority of the government – has had a lukewarm reception. While 25% of Tory MPs view the levelling up agenda as a key priority, only 6% of businesses and 7% of the general public agreed with them.

At the same time, a perceived increase in the cost of living is a concern at the forefront for the public, yet is at risk of being overlooked by MPs, according to the research. After the three areas of broad alignment – managing Brexit, unemployment and the economic downturn – it is the next highest concern facing the public and businesses alike (24%/19%).

However, this is failing to resonate with MPs, with not a single Conservative MP surveyed choosing it as a top three priority.

Interest in the government’s other focus on skills and training is also at an all-time low, with no Conservative MPs surveyed picking it as a main priority, and only 3% of Labour MPs highlighting it as a key focus for 2021, although a larger slice of the business community (10%) does see this as a priority.

Three areas of universal agreement

There are, however, three areas on which there is universal agreement between MPs, businesses and the general public alike: managing Brexit, economic recovery, and the unemployment crisis.

With four years left to run, this government still has time to reconnect with voters. If it can clearly communicate that is has listened and is addressing these priorities, the country’s collective memory of a faltering crisis communications campaign might yet be erased.

 

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Webinar – Business Restructuring: managing the aftermath of Covid-19

On Thursday 1st October 2020, WA Communications Director, Lee Findell, hosted a webinar exploring to plan and communicate during a business restructuring process.

The business support measures introduced by the government as we went into lockdown were unprecedented, but with these support schemes beginning to unwind over the Autumn, many businesses are facing difficult decisions on their future structure and are preparing for potentially difficult discussions with employees, suppliers, customers, regulators and policymakers.

Lee was joined by Greg Palfrey, National Head of Restructuring at Smith & Williamson, and Chair of the ICAEW Restructuring Insolvency & Advisory Group who provided advice for businesses that are looking to restructure and the top things they should be considering during this time.

Poppy Trowbridge, former Sky News businesses correspondent and special adviser to Phillip Hammond when he was Chancellor of the Exchequer, provided insights on how businesses will need to communicate with government policymakers and the media as they undertake restructuring and change.

Finally, WA Communications’ Sarah Gullo provided some tips on effective communications during a business restructuring to ensure the process goes as smoothly as possible.

 

Watch a recording of the webinar:

 

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Five tips for effective communications as we move out of lockdown

This article initially appeared in Real Deals.

 

The need for clear, effective communication has remained constant as the nation collectively figured out how to adjust to lockdown, and then consequently the more complicated process for coming out of lockdown and the move towards a new normal.

Good communications during such times of uncertainty and change is business critical. And the need for executive teams to carefully plan and manage the message they are giving employees, customers, suppliers, investors, government, media and other stakeholders will only continue to grow over the coming weeks as media scrutiny of business behaviour intensifies.

However, good communication doesn’t happen by chance. It is the result of taking the time to understand what your audience is thinking and feeling, of crafting clear messages, and adopting a tone and approach that resonates well with your audiences.

As the lockdown continues to ease, there will be a multitude of operational and business continuity decisions facing companies. What a business communicates and, importantly, how they communicate during this time is more critical than ever.

 

Five tips for businesses on how to plan effective communications as we move out of lockdown:

 

1. Consider your tone and nuance.

Your messaging must adapt with a Covid-19 lens. Communications that ignore the high levels of concern that still prevail as we move out of lockdown and the wide economic pain will not resonate with your staff, customers or the general public. Consider how you need to adjust your business’ core messages to ensure they are sensitive and appropriate to the environment you are now operating in.

2. Act now to protect your company’s reputation from future scrutiny.

The reckoning of how businesses have behaved and treated their staff during this time has already begun. Companies that have used government support throughout this time should also expect questions to be asked at some point about executive renumeration, especially if staff redundancies are to come. Objectively examine your business decisions and ask how they would come across if they were on the front page of a newspaper. Then communicate and act responsibly and sensitively now to ensure your reputation won’t be damaged in the coming
months because you ‘did the wrong thing’.

3. Prepare to communicate your new normal.

If your business has been or will be reshaped, it’s time to adjust what you say about yourself and articulate your new normal. Plans for business changes will require thoughtful preparation of an appropriate narrative, and you will need to develop key messages and a suite of materials to convey your message. For any significant change programmes that will be implemented, take the time to carefully plan how announcements will be made and the messages you need to convey to your staff and external stakeholders, including government, regulators and media.

4. Provide certainty where possible.

Your staff and customers are looking for certainty wherever they can find it at the moment. As much as possible, provide answers and as clear a picture of your future as possible. Rule things in and out wherever possible. Keep your staff in the loop as much as possible, including furloughed staff, and make sure you are actively listening to their questions and concerns. Your honesty and sincere efforts to regularly keep all employees up to date with the situation facing your business will be deeply appreciated.

5. Keep your communications natural and emotionally engaging.

Don’t rush back to polished, slick ways of communicating. People appreciate authenticity and honesty during times of great change, so keep your communications relational and personable. Your staff and customers will long remember how they were treated during this period. If you put the effort in to planning and executing good communications during this uncertain time, you can reap the rewards of gratitude and loyalty.

 

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Navigating the new normal for transport in a Covid-19 world

“The fundamentals of travel are not going to change in the sense that people will begin to return to work, things will slowly return to normal. What will change is what this ‘normal’ looks like”, Robert Largan MP, member of the Transport Select Committee remarked in his opening statement for our recent webinar ‘Navigating the new normal for transport in a Covid-19 world’.

Alongside Robert Largan MP, our webinar heard from a panel of industry practitioners who contributed their unique perspectives on what the changing landscape for transport might look like, including:

A flavour of the most interesting points arising from the discussion is captured in brief below, but if you would like to watch the Webinar in full you can register for the link below, or to speak with us about any of the points raised, please do get in touch.

 

Impact of Covid-19 on public and active transport: accelerating change

 

The crisis has brought into sharper focus a number of challenges that were already facing the UK’s transport system and thrown plenty more into the mix.

Covid-19 has hit the railway hard. Social distancing measures mean many parts of the public transport system will be limited to 15-20 per cent of normal capacity for some time, forcing the introduction of Emergency Measures Agreements (EMAs) in place of existing franchise arrangements. This sits against the backdrop of the Williams review with major reform already on the cards. The government may now have the option of simply evolving the EMAs into whatever arrangements follow Williams, possibly having to take on additional revenue risks. Williams has understandably been delayed but is still expected to land later this year and reforms to the railway will now need to factor in that travel patterns may have changed for good. For example, there will be debate over the extent to which government should now focus on punctuality rather than capacity given the reduced number of passengers.

There is a more positive story for cycling with Covid-19, reinforcing the importance of active travel. It has proven that active travel is both desirable and favourable, and when people feel safe – in the infrastructure, equipment and confidence – to cycle, they will do so. In fact, it is fair to say that cycling became the nation’s default transport mode in the height of this crisis. The key question remains of how to embed these positive changes on a permanent basis. Government’s active signposting towards the Cycle to Work scheme has highlighted the importance of promoting more active travel. The industry is now calling for more infrastructure to go alongside this demand-side policy measure, including more dedicated road space for cycling.

In both areas, the current crisis has had major short-term impacts but has also underlined the case for change in the medium term.

 

Mode-integration and data sharing: digital connectivity is key

 

The UK is not very good at using data, and a more joined-up travel system is essential to the levelling up agenda which remains important.

The transport data that we have available could and should be used more successfully in order to ensure we develop a more connected and integrated system, incorporating more active travel and greater cycling and walking infrastructure. We can also put it to better use via traffic management, for example, or through the development of better and even more integrated mobility as a service platform. It’s now not hard to imagine a world where real-time data allows the public to plan journeys with far more information at their fingertips; from traffic flow and congestion information to the availability of electric car charging points or the location of the nearest e-scooter or bike available from sharing schemes.

Clearly for this vision to become a reality there is much to do. The integration of electric vehicle charging hubs into a multi-modal model will be key, as will the development of the necessary digital infrastructure that can facilitate the necessary exchange of data. The rollout of full-fibre broadband is important not just for connecting individual homes and businesses, it also provides vital backhaul for the development of 5G connectivity and will enable the development of smart transport networks.

 

The role of local government: the benefits of devolution

 

The panel were unanimous in the view that more devolution is generally positive for transport.

The complexity of the challenge facing the industry means there is not going to be any one size fits all approach. The role of metro mayors will be important as they can create local transport solutions that work for their area but they can also learn from each other and encourage greater innovation by trialling different approaches in different areas. One point it will be important to remember however is the need for cooperation across different regions. There are many who will commute into the cities run by metro mayors but live outside its boundaries and they must not be forgotten.

We learned that in the coming months, the Transport Select Committee will be taking evidence from metro mayors about how they handled public transport throughout the crisis and their plans for the future of transport.

 

Looking to the future: Beyond Covid-19

 

The overall feeling of the panel was that we shouldn’t simply return back to the status quo. Covid-19, whilst causing major disruption, has given us an opportunity to do things differently, and any recovery package needs to cement this change. There was an emphasis on the need for a ‘green recovery’ which promotes cleaner, greener, more sustainable transport at its heart.

Whatever the Covid-19 recovery looks like, what is certain is that it is going to come up against Brexit, the US/UK trade talks and many other factors that will have an impact on the security and future of the transport sector as a whole and the automotive sector in particular. This will have an impact in terms of talent, data, research and development and production.

The industry is coming up against multiple challenges on all fronts, it needs to be prepared and ready to embrace the changes coming.

 

 

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5 ways communications will change after Covid-19

Covid-19 has enforced a huge impact on all our lives, professionally and personally, and has caused a huge shift in the way we communicate with each other.

The Microsoft CEO, Satya Nadella, summarised the change by saying that “We’ve seen two years’ worth of digital transformation in two months”. Looking beyond this incredible rapid change to the channels we are using to communicate, there has also been a noticeable shift in how businesses are talking to their staff, customers, investors and broader stakeholder community.

But how much of that has been a necessary response to the crisis, and what will endure as lockdown measures are eased?

We take a deeper dive into five things that have changed for good in the communications landscape:

 

1) How businesses communicate

The nature of the Covid-19 crisis has forced businesses and leaders to communicate frequently and openly to employees, customers, shareholders and suppliers.

We have quite literally seen into each other’s lives through a constant stream of video calling, a previously undreamt-of insight into our colleague’s personal lives.

This transparency has forced leaders to embrace authenticity, be more empathetic and available than they would have been ordinarily, which has been valued by employees.

Remote working is likely to endure for the foreseeable future, but even once things return to a more normal footing businesses and leaders would do well to maintain regular and authentic communications – their stakeholders will now be expecting it.

As the situation evolves, businesses are going to need to think strategically about how they manage their communications across a variety of scenarios and channels depending on what the recovery looks like.

Planning for this should be a top priority.

 

2) The value of being seen as a responsible business

Consumers, regulators, MPs, government, employees (both current and future) and the media have all been watching how businesses have behaved during this crisis. Select Committees are already holding inquiries into how some industries have behaved.

Business who have taken financial support from the government whilst paying out dividends or bonuses will be questioned; high executive pay will look even more unpalatable in an era with potentially record levels of unemployment.

This increased scrutiny will only increase the importance of corporate responsibility, or ESG (environmental, social and governance) as it is called in the investment world.

Businesses will need to be able to demonstrate their impact above and beyond profit – their tax strategy, social impact, climate strategy, supply chains, employment practices will all be under the microscope from a variety of stakeholders.

Companies that don’t have a positive story to tell on responsibility will need to develop one. And organisations who want government to listen will need to be able to show they have a positive, helpful and responsible impact on society.

 

3) Resilience, risk and crisis preparedness

Every organisation’s business continuity plans have been tested over the past few weeks and going forward more organisations will take risk planning seriously.

The new reality will demand it – every business will need to make judgement calls about acceptable levels of risk for their employees to return to work and how they operate over the next 18 months.

Reputational risks will be rife in the ‘new normal’, businesses will need make sure they are ready. Organisations without crisis communications plans and risk registers, regularly updated and reviewed as standard, will also put these in place so they are prepared for the next time.

Stakeholder lists need to be reviewed and updated, channel strategies and messaging refreshed, and tone of voice carefully adjusted.

Leaders should think about ensuring their media training is up to scratch, their knowledge of the messaging locked down.

Finally, businesses should make sure they appoint dedicated issues and crises team with clear roles and responsibilities assigned.

Some will already have all of this in place and will simply need to review and update, others will be starting from scratch.

In the ‘new normal’ not being prepared is not an option.

 

4) Government will be looking for solutions

The financial impact of Covid-19 for the public purse will be felt for years to come – bailout measures plus significant reductions to expected tax income will threaten the Government’s ambitious spending plans unveiled in the Budget just a few short weeks ago.

The government will be looking for creative ways to plug that shortfall, but where to target tax rises will be highly controversial.

To make matters worse, don’t forget this is a newly elected Government, elected by a swathe of new Conservative voters in traditional Labour seats who’s battle cry has been to “level up” Britain.

However, what is a headache for the Government is an opportunity for business.

Creative, bold and eye-catching policies, assuming they have minimal or even positive revenue implications, will be welcomed.

Anything that can be seen to contribute to the recovery from Covid-19 or creates jobs will be listened to.

It seems a way off now, but with an election in 2024 businesses should think about how they can help the government find a legacy that can they can take to the ballot box.

 

5) The return of the experts

During the 2016 Referendum, Michael Gove famously told Sky News that “people in this country have had enough of experts” and for much of the following years that appeared to have been prophetic.

Emotion, rather than evidence, has been in the ascendancy, with how they voted in the divisive 2016 ballot seen as the decisive motivating factor behind decision making.

Covid-19 has turned all of that on its head, the experts are back.

The Government’s entire communications message has been that our response is “led by scientists”, even to the extent of giving unprecedented airtime to the Chief Medical and Chief Scientific Officers, roles few in the general public would previously have been aware of.

In the post-Covid environment businesses will have an opportunity to offer their expertise to government and position themselves as authorities in areas where they have specialisms. We have seen how government is keen to work with businesses during the crisis through programmes like the Ventilator Challenge, and that mindset will continue through the recovery.

Where organisations can provide evidence bases, insight or add to the public discourse they should seize those opportunities, people will be listening.

 


 

As we move into Phase 2 of the Covid-19 crisis, there will be continued uncertainty to navigate we tentatively ease elements of the lockdown.

Some businesses will be aching to revert to normality as soon as possible, but things will not go back to the status quo – markets and attitudes will have evolved in response to the pandemic, and not all businesses will respond to their new environment.

As we discover what the ‘new normal’ looks like, those that succeed will have learnt some valuable lessons from the past few weeks, not just about video calling and remote working, but fundamental shifts in how they can and should approach communications.

Those that heed those lessons can flourish, for those that don’t there may be more challenges to come.

 

 

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How your business will need to communicate as the lockdown changes

There is no doubt it’s time for businesses to prepare for their second stage of communications in response to the Covid-19 lockdown.

The first phase of communications we all witnessed firsthand: the urgent rush to communicate changes in business practices to employees, customers and beyond, along with rapid government lobbying, in response to the lockdown.

But there is a shift happening now that the country is trying to define how and when lockdown will end – or continue to change shape over the coming months. This ‘new normal’ is going to require even more sensitivity in how businesses communicate their messages.

This crisis has impacted every business, whether for good or bad, and certainly every individual.

Communications that now ignore such a seismic change will be seen as inauthentic and simply won’t resonate with audiences. Remember, good communication always focuses on understanding your audience: and every business is guaranteed that their audience is thinking about Covid-19 and how it will continue to impact their personal life.

All businesses need to apply a new lens to their communications as a result.

This means the tone of voice and nuance of your messages are more important than ever. A tokenistic nod to Covid-19 in your communications won’t suffice.

It’s time to take a thoughtful look at how you can adapt your company’s messages to maturely acknowledge the worry that is in the community, along with the very real need for businesses to be moving ahead with their economic recovery.

Our recent webinar unpacked this change, exploring how businesses can practically manage their communications during this time.

We hope you find this advice useful as you take a look at your messages, the different scenarios you are planning for, the channels of communication you are using, and tips for communicating with your different audience groups.

It’s likely not going to be ’business as usual’ for some time still. So don’t make the mistake of ‘communications as usual’.

 

To watch a recording of WA’s recent webinar ‘After the Shock: Managing the Recovery’ please enter your details below:

 

 

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Getting (and keeping) the attention of government

With Parliament in full swing, a ministerial and departmental reshuffle and a budget fast approaching, WA Communications have set out 8 pieces of advice for businesses seeking to make a quick impact with the new government.

Get in touch if you’d like to discuss how WA Communications can help you make your campaign as impactful as possible.

 

Localise campaigns in local issues

Newly elected MPs are being inundated with requests to meet and demands for their attention and time. Their priorities will be to first and foremost serve their constituents and focus on issues in their patch. Many will already be thinking ahead to holding their seat in the next election. Understanding the issues they care about locally and finding alignment with your campaign by interrogating national data and applying it to their concerns can attract energetic and powerful advocates which the government cannot easily ignore.

 

Find new sources of scrutiny

With the official Opposition distracted for the next few months on their internal leadership battle, the role of holding the government to account needs to be fulfilled elsewhere. With the Select Committee Chair elections imminent, getting in quick to engage with clerks and committee members to suggest areas of inquiry and offer up potential witnesses that can shed new light on their chosen topics is essential.  The All Party Parliamentary Groups are re-forming too. When effectively organised and well attended, these cross party groups of Parliamentarians can be hugely influential in conducting deep dive inquiries, supporting pre-legislative scrutiny, and making powerful recommendations to bring oxygen to under-recognised issues. Early signs are that Minsters are taking notice. Understanding the agendas and priorities of the officers is an essential starting point.

 

Get to grips with the parties within the party

In addition to the formal scrutiny provided by select committees and the issue specific work of APPGs, understanding the power and role of factions, groups and caucuses within the Conservative Party is key.  With the One Nation Caucus now numbering around 90 members (c.25% of the parliamentary party) they represent a powerful voting block in their own right – outnumbering the ERG who had the ‘whip hand’ exerting influence over Theresa May’s government.  Understanding how cohesive these groups are, the extent to which they act together as block and the priorities they are pursuing is hugely important when building parliamentary support for campaigns.

 

Understand the dynamics of the class of 2019

Another dividing line to be aware of is how unified the 2019 intake are. There are already signs of fissures and tensions between MPs representing long held traditionally Conservative seats and the new formally ‘red wall’ breakthrough seats, including on HS2 and where further infrastructure investment is to be targeted. Some of the new MPs may feel that their colleagues in safer seats are at risk of taking their electorate for granted. This is only set to continue as this parliament goes on and as the differences in approach and priority come to the surface. It is paramount to make sure you don’t assume all 2019 intake MPs think along the same lines, and inadvertently alienate those with a different perspective.

 

Using the reshuffle to your advantage

We know it’s coming and we know it’s going to be big. It’s easy to get caught up in the Westminster village gossip and schadenfreude-loaded tales of personal ambition missed, hubris punished and new influencers and decision makers rising to the top. But beyond the natural love of gossip, the substance really matters. How will the priorities of the government be advanced by changes in government machinery? For example, will a rebirth of DECC (possibly rebadged as the Dept for Achieving Net Zero?) really herald a renewed focus on carbon reduction across government? Those who remember engaging with the old DECC will fear a department out on a limb and separated from key decision makers in HMT, No10 and Business. Who gets this role as Secretary of State, the extent of their political capital, and their proximity to power will all have a bearing on the impact of this new department with a massive job to do. This time around it should have the full weight of a Conservative majority government behind it, rather than being inherited from a Labour government or being the product of a Coalition, so the next Secretary of State should be encouraged and cultivated to live up to their billing as the true champion of climate issues in this government.

 

Showcase your solutions

The government is in the market for success stories, they’ve laid out their agenda in the Queens Speech and now it’s all about ‘delivery’. But with huge challenges to address ranging from achieving net zero, fixing the social care crisis and carving out a role for the UK in the industries of the future, they need help. So, how can you contribute? What innovative UK companies are plugging away behind the scenes with clever ideas, world leading innovation, and new ways of working that can help solve policy challenges or bring new economic activity to the UK? Evidence is key of course, but the government wants to hear new voices come to the fore – and with investment in R&D, they are willing to put money on the table to help UK business to succeed.

 

Follow the money and make it talk

Despite the much trumpeted ‘end of austerity’ and a new era of public service investment, money is still tight. All eyes are on the Budget on 11th March and reworked rules for the Treasury to target public investment to address regional inequalities, supporting wellbeing in the north and improving productivity in the south. But day to day spending is expected to continue within the current fiscal framework. So, private sector investment is sorely needed to drive growth alongside increased public funding. The role of business, backed by patient capital, infrastructure funds, social impact investors, VCTs and private equity bringing new capital to bear to help deliver social and policy outcomes is clear. This role is under appreciated at present and much more can be done to showcase the vital contribution made by institutional investors and the additional room for manoeuvre they’d seek to do even more.

 

Use people-powered stories

Using data wisely and presenting it in a visually impactful way is only one part of the challenge. What is the human impact of your campaign, who is affected, in what areas of the country? Building a live file of individualised case studies to support your case is a must. Paint a picture of the upside to be gained from a positive policy intervention, and highlight the human impact of the risk of inaction. Bring real voices and faces to the forefront and let them tell their own stories.

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What ever happened to trust?

One of the oldest anecdotes that PR professionals roll out when media training senior executives is the impact of the Kennedy-Nixon Presidential debate in 1960. It was the first televised Presidential debate and while the radio audience called it a draw, the television audience decisively called it for the younger, healthier-looking and simply more televisual senator from Boston, shifting the tide of the election and ultimately the result.

Kennedy had looked and sounded presidential – in appearance, tone and content he had demonstrated he was made of the ‘right stuff’ and the public could put their trust in him.

Fast-forward nearly sixty years from Kennedy-Nixon, and we rolled onto last night and the latest edition in the long running series of candidate television debates, the Johnson-Corbyn match-up; and how things have changed.

While the pundits are divided on which candidate edged a close debate, they almost unanimously refer to the wider issue of whether either of the candidates met that most basic of expectation of voters by telling the truth.

The reason why media trainers reference the Kennedy-Nixon debate is to emphasise the need to come across as authentic, truthful and trustworthy. Messages are to be delivered clearly, backed up with evidence and proof points. Businesses and business-leaders rely on consumer trust and when this trust is proven to be unfounded, the company can face the sort of crisis that can destroy the brand.

Imagine for one moment if the CEO of a confectioners told a series of demonstrable falsehoods about their products and their rival’s products. Further still, imagine this CEO kept on saying them despite protests, so much so that a cottage industry of consumer groups was created in repudiating and pointing out this ‘fake news’. Then imagine that business deciding to set up a fake consumer group to attack their rivals or the evidence in front of them.

We have been here with the tobacco industry, who have been labelled as the pioneers of fake news, and other industries seeking to dissemble or cover up. Modern business practices, however, embrace engagement, transparency, clear values, fiscal prudence, demonstrable action and truthfulness, as they search for the goal of strong brand trust from consumers, policy makers and opinion formers.

The striking thing about this election campaign is the extraordinary decision of both major parties to ignore these fundamental building blocks of trust. When you have a situation of record levels of public doubt in the democratic system and our leaders, you don’t double down on the very things undermining that trust, you change your approach.

It is probably about time that our political parties looked to the playbook of modern business practices and corporate communications if they are to rebuild the trust between the public and our democracy.

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