Communications Archives - WA Communications

E-scooters at a crossroads

E-scooter manufacturers, providers, schemes and riders have been left waiting for certainty on their future.

After last year’s Queen’s Speech, Ministers confirmed their intention to legislate on e-scooters, moving beyond the time bound and limited role e-scooters currently have. Two Prime Ministers and 3 Transport Ministers later, the future of e-scooters is back up in the air.

The Transport Bill – that would have been the vehicle for legalisation and legislation – has been a casualty of upheaval at the heart of government. Now Ministers and officials are left having to bid for parliamentary time again, with even fiercer competition for time in the last King’s Speech of this government before an election.

Despite the transformational role e-scooters could play for travel, particularly in urban areas, there is a risk that new decision makers have lost track of e-scooters’ congestion busting, cost saving and carbon cutting benefits. The Ministers, advisers and champions that secured the announcement from government have moved on, and the new crop have yet to make a full throated endorsement.

In the face of this challenge, WA’s latest transport temperature check polled public attitudes to e-scooters to analyse the challenges in the road ahead.

Whilst there is still a route to legalisation and legislation, we have found that more of the public is opposed to e-scooter legislation. It means advocates start on the back foot, and need to both convince the sizeable number of ‘don’t knows’ (one in four people) and address the concerns of opponents. Safety risks to other road and footway users is the most commonly cited reason for opposing legalisation, driven by persistent coverage of dangerous incidents.

If these and other concerns are not addressed, the case for legalisation will diminish. Ministers, advisers and officials will either be unwilling or unsuccessful in their bids for time to act in the King’s Speech later this year, with Number 10 instead deciding to focus on less controversial and easier to deliver policies.

In turn, Labour has been able to stay largely silent on the e-scooter debate. There is a narrow window to ensure Labour’s transport team prioritises e-scooters, to keep pressure on the government now and ensure it does not drop off the agenda completely should they win.

The next 6 months are critical if the industry wants to escape the legal limbo it is in. Only by delivering a gear change in engagement can the industry secure its long term future and make sure that the key political decision makers in both the Conservatives and Labour understand the benefits e-scooters will deliver for their agendas.

Doing so will help build a new consensus on the future of e-scooters, but missing this opportunity means the wheels could fall off completely.

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‘Where’ve yer bin?’ – how Truss lost the battle for local media

When your first appearance on the media since a major economic intervention causes you to tank in the polls and face mutiny from your own MPs, then it is probably safe to assume it hasn’t gone well.

Despite many Truss detractors claiming that this was a move of arrogance – underestimating the journalistic prowess of local hacks – there was more strategic thinking at play by the Truss camp. The premise made sense when faced with a ‘Westminster Bubble’ rebellion and days before Tory conference – bypass the bubble and get straight to the people that matter – the voters.

However, if ever there was an example of a well thought through comms strategy with poor delivery, this was it. With a little more preparation, maybe some of the disasters could have been averted.

So what went wrong?

Local journalists are connected to the concerns of their local readers or listeners in a way that national journalists never can be. While the national news outlets are the scene setters of the national mood, the regional reporters are the ones with the ability to get under the skin of the real-life impact on voters. Truss simply wasn’t prepared for the local-level questions fired at her by, for example, BBC Radio Lancashire. A by-election due there soon will be dominated by fracking – banned at present but which Truss wants to allow, but only with ‘local consent.’ Presenter Graham Liver leapt on this, asking ‘what does local consent look like?’ before pointing out that the local MP, Mark Menzies was anti-fracking. Similarly, on BBC Leeds she was asked for her thoughts about the Leeds bus services. Being able to answer these kinds of a local-level questions is a must for anyone going up against regional press – Truss simply wasn’t over the detail.

With the Prime Minister only having a few seconds between each interview – and within such a short time-frame – she was on the back foot from the start. Had she appeared on one of the flagship BBC Programs, the scope for longer, more in-depth questioning would have been greater, but the fight would have been fairer. The presenter and their producers would have worked up questions in advance; Truss’ media SpAds would be working from the opposite side, anticipating the obvious questions and nailing down their defensive messages.

The reality of the situation was far from ideal for Truss – whilst she was bounced from one interview to another, the producers at each of the radio stations were able to revise questions in real time, pointing out flaws on answers given only minutes or even seconds before. With her final interview kicking off on BBC Radio Stoke at 8:52am, this gave the Stoke presenters nearly an hour of prep time where Truss wouldn’t have been able to consult her media advisors. Far from getting into any kind of ‘flow,’ the PM was left running around in circles and tying herself in knots.

The format of the regional programs didn’t just give journalists the upper hand on the questioning – it also created the perfect short sound-bites for digitally savvy national media, with the opening ‘where’ve yer bin’ question from BBC Leeds shared embedded into national articles far and wide. In what rapidly became a national media blood bath, even the pro-Truss Telegraph struggled to defend the performance, while the Independent led with a simple ‘Seven best local radio takedowns of Liz Truss as she fails to defend ‘disastrous’ mini-budget.’ In a world of clicks and shares, the articles practically wrote themselves.

While Truss isn’t renowned for having the media flair of Johnson or even Sunak’s smooth delivery, it was something she was widely reported to be working on, with her performance throughout the leadership contest getting markedly better. However, this interview round showed a Prime Minister still clearly uncomfortable in front of a microphone, and lacking Johnson’s flexibility and ability to pivot away from difficult questions.

The result was a stilted performance that, by the fourth round of questioning started to sound more like an actor rehearsing their lines than the bold, trailblazing leader of the Tory revolution that party members voted for.

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Natasha Egan-Sjodin wins Mark of Excellence at the CIPR Awards 2022

We are extremely proud of WA’s Natasha Egan-Sjodin for winning the Mark of Excellence award in the Outstanding Young Communicator of the Year category, at last night’s CIPR 2022 awards ceremony.

The highly regarded award commends the outstanding work of young professionals in the industry who are making a valuable contribution to the organisations they work for and show considerable promise in their future career.

Natasha’s triumph is recognition of her many work-related achievements, hard-fought campaign wins, and her contributions to the wider industry – a well-deserved win!

We thoroughly enjoyed the evening celebrating excellence in the UK’s PR industry and offer our congratulations to all the winners.

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What’s in an image?

So, what’s in an an image? Well, quite a lot actually, as they say that you make a decision based on emotion first, then the facts. Not what our research team at WA like to hear, but as human beings, we do often make judgements based on our instincts first.

Today we are bombarded by imagery on a grand scale. Like it or not, we are the Instagram generation being constantly fed powerful images that reflect our life around us and informs our view on the world. With so much ‘visual noise’ imagery can become meaningless, superficial, bland, and quite frankly ‘safe’.

The image needs to work harder for us.

One of our key roles at WA Creative is to find ways to connect and make the message land with the key audience with the right tone. Even with the most in-depth research and a water-tight strategy they won’t have the desired effect if the images chosen aren’t adding relevance, authenticity and emotional ways to connect with the audience.

The American Alfred Stieglitz, one of the most significant contributors to the history of photography once said that “In photography there is a reality so subtle that it becomes more real than reality.” Good photography is an art of observation. Great imagery gives meaning to the subject matter and finds something interesting in the ordinary every day.

Whether it’s a piece of literature or a brand identity, you have small window to convey the sentiment and companies’ values – framing them with a clear visual representation. From the original innovators to modern day designer, the same theory applies to making an impact – choosing the right image is vital in making the work sing.

Now we have to be realistic – budgets and time constraints means images need to be chosen at pace. Gone are the days when every project involved a bespoke photoshoot. Enter stage left – the powerful stock photo library.

We need to ask ourselves are we really that satisfied with what there is to offer out there? Many company brand guidelines that we come across contain image sections that diligently attempt to capture the brand in a unique way but often fails on its application, leading to bland, meaningless support imagery that neither gives those companies clearwater nor conveys their messages in meaningful ways.

For these reasons we’re always pushing ourselves further to ensure that imagery chosen is always relevant and speaks with as genuine a voice as possible. Using stock is often the easier route and we accept it for all its faults, but it still needs a good eye to choose the good from the bad, a relentless attitude to sourcing appropriate images and rigour in its application. We push our clients to be brave and consider imagery that works as hard as possible – to be emotive, surprising and most of all be authentic.

Please contact us if you wish to explore how we can help support you on getting the most out of imagery and finding better ways to connect with your audience.

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Archive for the ‘Communications’ Category

E-scooters at a crossroads

‘Where’ve yer bin?’ – how Truss lost the battle for local media

Natasha Egan-Sjodin wins Mark of Excellence at the CIPR Awards 2022

We are extremely proud of WA’s Natasha Egan-Sjodin for winning the Mark of Excellence award in the Outstanding Young Communicator of the Year category, at last night’s CIPR 2022 awards ceremony.

What’s in an image?

The image needs to work harder for us.

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